All customised items are made to order. We aim to make and despatch all orders within 5 working days, although during busy times this may be slightly longer. Please contact us for confirmation if you are ordering against a deadline.
The courier selected during checkout is the courier that will be used. We reserve the right to change the courier at our discretion due to unavailability, providing that we provide you with equal or better service.
Where available, you will receive an email stating your tracking number where this is provided by the courier.
Any damages in transit are to be noted with the courier where appropriate, and photographs are to be taken and sent to email@example.com, quoting your order number. Where it is agreed that the item arrived in an unsatisfactory condition, a return will be authorised and a replacement issued.
Lost parcels will not be discussed until 14 days after the shipment date. You will receive an email when your item is shipped. After this time, please contact us where we will be please to investigate.
We understand that from time to time you may wish to return a product to us.
We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
In order to take advantage of your rights under this returns policy, you must:
The following kinds of products may not be returned under this policy:
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
Under the Distance Selling Regulations, you may cancel a distance contract to purchase a product or products from us at any time within 7 working days after the day you received the relevant products or products (subject to the limitations set out below).
In order to cancel a contract in this way, you must give to us written notice of cancellation.
You will not have any such right insofar as a contract relates to:
If you are a consumer, any statutory rights which you have, which cannot be excluded or limited, will not be affected by the terms of sale.